Examining of Innovative Performance Amongst SMEs in Jordan

Abstract

The aim of this study is to examine the innovative performance of SMEs in Jordan. The study also investigates the moderating effect of entrepreneurial orientation on the relationship among intellectual capital, organizational learning and innovative performance. Data was gathered using a questionnaire survey. Questionnaires were distributed to a sample of 600 managers/owners of Jordanian SMEs. 325 usable questionnaires were returned. PLS SEM technique was applied to analyse the data. The findings show that intellectual capital (human capital and customer capital dimensions) have a positive and significant effect on innovative performance. Results also showed that organizational learning (information acquisition, information distribution and organizational memory) has positive and significant effect on innovative performance. Finally, the study also found that entrepreneurial orientation (EO) moderates the relationship between customer capital and innovative performance.