Return on Expectations; an Academic Assessment of a Large KM Project

Abstract

This paper examines an award-winning technology enabled Information and Knowledge Management (IKM)

programme carried out by the Irish Defence Forces (DF). The programme introduced new procedures, a new staffing

function and a new enterprise-wide collaboration platform for knowledge discovery and sharing. This paper begins by

outlining the importance of this research and stating the research question. The second section looks at the methods of

assessing programmes of this type. A Return On Expectations (ROE) methodology is selected as most suitable in this

instance (Kirkpatrick and Kirkpatrick, 2010). The third section presents the findings and the paper concludes with a short

summary and recommendations which are internationally relevant.